Pharmacy technicians work in a wide variety of settings, such as retail stores, hospitals, assisted-living pharmacies and mail-order companies. The main responsibility for pharmacy technicians is receiving and processing patient prescriptions, which typically involves many steps and duties. Most of these professionals report to licensed pharmacists and perform other regular daily duties as well. If you are applying for one of these types of positions, be sure to include several important work skills on your resume to gain an edge on your competition.
Pharmacy technicians work with prescriptions that affect their customer’s health, so it is very important that they have great attention to detail and conscientiousness in their daily work. According to the Bureau of Labor Statistics, some typical duties that need this particular skill set include verifying the prescription, cross-checking it against previous prescriptions or through contact with the prescribing doctor, preparing the prescription label and setting the price based on insurance information. Emphasize this skill set on your resume by including descriptions such as, “proven ability to follow specific directions” and “excellent speaking, reading and writing comprehension.”
If you are applying for a pharmacy technician position, you’ll need to emphasize your math skills on your resume. When processing and filling a prescription, you must use several math-related skills such as weighing, counting, measuring and mixing. According to O-Net, most pharmacy technicians must also work a cash register and verify quantities of drugs and inventory against invoices, as well as assist in the ordering process.
Pharmacy technicians are required to do many things in a short period of time. This typically means that they must have excellent organizational and time management skills. For example, some job candidates may list their multitasking skills, while others emphasize effective filing skill sets on their resumes. If you have past experience as a pharmacy technician, be sure to include “manage and maintain patient records and files” as another example of your organizational skills. According to the Pharmacy Technician Schools website, preparing insurance claim forms is another important task that involves organization skills for this position.
Customer Service Skills
It is imperative that pharmacy technicians have excellent customer service skills, as they work with and talk to customers most of their work day. Include specific skills, such as answering the phone, taking client requests, answering specific customer questions and effectively communicating with doctor’s offices when verifying prescriptions. Other skills in this area include maintaining patient privacy and confidentiality, as well as the ability to remain calm and positive in a busy workplace environment.
Most pharmacy technicians are required to gather and input all information on the computer, so be sure to include any and all computer and Internet research skills on your resume. Another important skill is proving that you understand and can communicate in medical terms, as well as have intermediate medical knowledge. Many pharmacy technicians advise customers about particular foods and medications to avoid when taking a specific prescription, as well as suggest overall health changes.