Starting from an express delivery service provider, FedEx has become a diversified company with a large portfolio of related although different businesses. Their operation is global and the company maintains regional offices in strategic locations all over the world. FedEx’s mission is to produce the highest return of investment by providing superior quality services appropriate to the different markets the company serves, with goals that are attuned to the clients’ needs and environmental concerns.
FedEx has instituted several measures to help sustain a greener environment by streamlining their operations. It uses packaging products made from unbleached and recycled materials and uses non-toxic inks and adhesives on its packages. It has started modernizing the company’s aircraft carriers, buying bigger and more fuel-efficient planes to carry more loads to reduce number of flights. FedEx also replaced most of its delivery trucks with hybrid cars to help reduce greenhouse gas emissions. Its goal is to reduce the toxic emissions by 20 percent by 2020.
The company operates globally and serves different communities. In keeping with the company’s goal to provide a superior brand of service to the clients it serves, FedEx extends its help to the communities by providing logistical and transportation support for emergency and disaster relief and has partnered with agencies like the American Red Cross, Heart to Heart and United Way International for faster response to crisis. It also provides partnership and support to other agencies such as the National Safe Kids Campaign for child safety worldwide and Junior Achievement and Adopt-A-School programs to promote education.
FedEx aims to grow its revenues by 10 percent annually and achieve over 10 percent operating margin. It plans to grow its core package business, increase its global reach and accelerate its supply chain capabilities. It also plans to increase the use of e-commerce and new technologies and create new alliances and services.
To meet its goal of being socially and environmentally responsible, FedEx has introduced its EarthSmart programs. The EarthSmart Solution is designed to further streamline the operating procedures of FedEx to give better service to its employees, clients, investors and the communities where FedEx is present. Environmental sustainability objectives will be handled by its EarthSmart@Work program, while Earth Smart Outreach will be responsible for coordinating volunteer programs for FedEx team members.