The Effects of Training Employees
Good training affects every employee in your organization. So does bad training. The cost of poor training will reach every corner of your organization. An inadequately trained customer service associate will dispense his inadequate skills through every level of your company. A disgruntled customer may never return, tell other people about her experience and purchase goods from your competitor. Good training, however, will prevent mistakes and excellent training will reap benefits in your organization that are far in excess of its costs.
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Poor Training
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Those who can, do. Those who can't do, teach. This old maxim is at the root of a great deal of poor training. Instructional designers and facilitators are highly skilled individuals who receive a great deal of professional training. They also understand how adults learn best and design training programs based on this knowledge. Malcolm Knowles, one of the "fathers" of adult learning theory, titled one of his books, "The Adult Learner, a Neglected Species". Poor training ignores how adults learn, while it creates mistakes, ill will and decreased profits wherever it goes.
Excellent Training
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Excellent training produces immediate results for your organization. Highly skilled instructional designers and facilitators, with a thorough understanding of how adults learn best, will consistently deliver outstanding training for your employees. A training model, similar to the ADDIE model is used. ADDIE is an acronym for Analysis Design, Development, Implementation and Evaluation and is utilized to create training programs through a systematic developmental process. Using a training process and employing trained and talented professionals will produce training that improves attitudes, results and quality for your organization.
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Producing the Desired Effects
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Once outstanding training is created, it must be properly delivered to your organization in order to produce maximum effects. Training that is supported and encouraged by management maximizes attendance at the training. Full attendance creates a complete understanding throughout every layer of your company. A well-trained workforce makes fewer errors and produces a consistent quality product or service. Following up on the training with the trainees creates confidence that the training is important and ensures the new skills are used back on the job. Employee satisfaction and retention increase.
Lasting Effects
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A well-trained employee produces lasting effects for your company. Skilled associates are more productive workers and work more efficiently for a longer period of time. Training properly the first time eliminates the expense and associated costs of retraining. Excellent training sends a message to your employees that you care about their long-term future; which returns to your company through referrals, goodwill and longer tenure. Recruiting and hiring costs also are reduced, and long-term growth and expansion is easier when a pool of well-trained and content employees are always available for the latest opportunity.
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