Exit interviews are conducted by the employer when an employee has decided to leave. The purpose of the exit interview is to get information about the reasons for quitting and to gain insight into what it takes to keep the employee onboard. If it is a simple matter of salary or promotion, the employer may do what it takes to keep the employee in the business.
Reason for Leaving
As the employer, you want to know why your employee wants to quit the job and leave the business behind for new endeavors. It is your responsibility as an employer to ensure your employees are happy, safe and comfortable in the workplace or office. One of the most important questions you can ask during an exit interview is why the employee is leaving. If the employee is leaving because of poor workplace ethics or rude employees, you want to know so you can address the tensions in the workplace. Use the information from the employee, rather than disregard it.
Likes vs. Dislikes
Another question you can ask the employee during the exit interview is what she enjoys about the job and what she does not like. Her answers may provide more reasons why she is leaving the position. You can use this information to improve the position for future employees. The information may also reveal tensions or problems between employees or reveal the lack of resources and tools in the workplace. Use the information to improve the work rather than be offended by it.
Present New Opportunity
If the employee plays an important role in the business, you do not want to let her go without a fight. Take all of the information she has provided and use it to create a new opportunity for the employee. If the salary is the main reason why she is quitting, you can try to offer her a higher salary in hopes that she will reconsider. If she finds the workplace or joint office loud and unproductive, you can offer her a new, separate office to work with a potential promotion.
If the employee does not want to negotiate a new workplace position, get as much feedback from her as possible before she leaves. Ask her what can be improved in the workplace and what you need to do as an employer to improve the work conditions and relationships between employees. It can be something minor that can help the company become a comfortable place to work.