Free Telesales Techniques
Persuading people to buy over the telephone is a challenging but fulfilling job. You must follow certain techniques and steps to close the sale. Sometimes, you are just required to make an appointment for a face-to-face discussion with a sales representative, and sometimes you are simply calling to make people aware of your company. Often you will be given a script to work with, which helps, but in the end, your persuasive, friendly personality will make the difference.
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Business Balls
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Business Balls is online and offers a wealth of information on everything related to business. It has a section on sales for both face-to-face and telesales people. Covering everything from the origin of sales through various selling techniques to selling tips from successful sales people. It is an excellent guide to sales and telesales for the newcomer, as it starts at the basics. This company is not trying to sell anything, but it does recommend books to read.
Unlock the Game
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Ari Gelper offers 10 free lessons on video online to help you with your telesales technique. There is additional advice on the website, and he advises you through the free lessons how to be a successful telemarketer. Watching him explain is a good guide to how sales works. Clearly, he is trying to sell to you too, but if you just try the 10 lessons, this will help you to start, and then you can choose whether you wish to take advantage of his paid course.
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Sue Froggatt
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Sue Froggatt has 24 years of sales and marketing experience and has assisted many businesses. The tips she offers online for telesales are free and very helpful. She guides you through the conversation with your prospective buyer and encourages you to ask the right questions and create the right amount of friendliness and professionalism and the right tone of voice. It is a good guide for first-time telesales people. Should you wish to learn more, Froggatt does offer seminars and courses for a fee.
Business by Phone
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Business by Phone is a website that offers 42 telesales tips. Art Sobczak is the owner of this site and offers another 501 tips for a fee. However, the tips that are available free promise to help you avoid rejection. He describes the best way to talk to people, to gain information and even if you don't get the order, leave them thinking about maybe using your company in the future.
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References
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