What Skills Do Computer Technicians Need?

A computer technician must be versed in a variety of computer systems, software platforms and coding languages to effectively tackle the various problems that may arise with a given computer system. In addition to these technical skills, a computer technician must have people skills to communicate the nature of problems to superiors and customers so they develop strategies to minimize repeat occurrences.

Computer Diagnostics

Diagnosing computer problems is an essential skill for a computer technician. This can include software issues such as virus and malicious software removal, as well as hardware problems including determining if certain computer components are failing and how to replace or repair them. Computer diagnostics involves a series of protocols including voltage discharge to ensure the safety of the technician and those working around him. These safety procedures must be incorporated into the technician's repair skill set, and be used every time the technician begins a repair assignment.

Computer Networking

Offices across the country use local networks to link computers together for ease of file sharing and security. A computer technician needs to have in-depth knowledge of how computer networks function, how to set them up and how to troubleshoot problems when they arise. Excelling in this particular skill area can land a computer technician a job as an information technology professional monitoring the network of a large company. The technician may also develop a career as a freelance network specialist setting up computer networks for local businesses.

Communication Skills

Computer jargon can seem complicated and confusing to someone who has not had the level of training a computer repair technician has. A computer technician needs to possess the communication skills to deliver important information regarding computer or network problems to those using the equipment in a way they can easily understand. When users understand the problem and how it was caused, they can develop strategies to avoid creating the problem again in the future. This can help build trust between the computer technician and computer users in other departments of a business.

Customer Service

Computer diagnostics and repair is a service-oriented industry. A technician with a friendly attitude is more likely to secure long-term clients than someone who is abrasive and has poor customer-service skills. Part of developing excellent customer-service skills is to listen to customer needs and place what the customer wants over individual goals or agendas. When customers believe they are dealt with fairly and honestly, they are more likely to come back should other computer service needs arise. A positive customer-service experience can also lead to an increase in customers based on positive word-of-mouth reviews.

References

• Education Portal: Computer Repair Tech
• College Board: Computer-Repair Technicians