Salary Expectations for a Customer Service Manager
Customer service managers work in various industries such as retail, utilities, cable and satellite television and computer services. Customer service managers usually hire, train and manage customer service representatives. Additionally, customer service managers schedule various customer service workers for various shifts. A customer service manager sometimes handles problems and questions that customer service representatives are unable to handle. Customer service managers can earn salaries as well as bonuses, commissions and profit sharing.
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Average Annual Salary
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A customer service manager can expect to earn a salary between $39,622 and $61,149 per year, according to 2011 Payscale.com data. Including incentive payments of bonuses, commissions and profit sharing, customer service managers can earn total incomes of $42,472 to $77,139 per year. Additionally, Salarylist.com indicates that the average annual salary for a customer service manager is $49,491.
Years of Experience
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Customer service managers can expect to earn significant salary increases over the course of their careers. For example, a customer service manager with less than one year of experience earns an annual salary of $29,920 to $43,964, per Payscale.com. After one to four years of experience, customers service managers can expect to earn salaries between $33,645 to $49,618 per year. Customer service managers with five to nine years of experience usually earn annual salaries of $39,601 to $56,610. Additionally, customers service managers with 10 to 19 years of experience earn salaries of $43,537 to $64,742 per year. And customer service managers with at least 20 years of experience earn annual salaries of $48,604 to $73,243.
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Salary by Industry
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Customer service managers should expect to earn varying salaries in different industries. For example, a customer service manager earns the highest annual salary in the manufacturing and distribution industry at $42,413 to $63,832, per Payscale.com. Customer service managers in the transportation industry earn the second highest salaries at $43,849 to $61,260 per year. Additionally, customer service managers can expect average annual salaries of $43,448 to $57,210 in shipping and logistics, $38,984 to $53,935 in retail and wholesale distribution, $34,422 to $50,740 in banking and $30,968 to $47,760 in grocery retail.
Salary by State
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Customer service managers can also expect various salary ranges in different states. For example, customer service managers earn the highest annual salaries in New York at $43,117 to $67,421, according to Payscale.com. Customer service managers earn the second highest salaries in California at at $45,040 to $66,887 per year. Additionally, customer service managers can expect to earn annual salaries of $40,626 to $61,543 in Ohio, $40,176 to $60,970 in Pennsylvania, $35,504 to $56,018 in Florida and $37,200 to $55,123 in Texas.
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References
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