The Pay Scale for Customer Service Managers
Customer service managers ensure that the people who use their organization's goods and services are satisfied. They coordinate the activities of customer agents, develop and track performance measurements. They also meet with other department heads to find ways to improve satisfaction with the company. Many managers rise to their positions after several years of customer service experience within their own companies.
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Experience
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Customer service managers who spend more time on their jobs are exposed to more types of customers and their problems. The managers then develop better strategies in dealing with them, and increase their network of support staff that can help. Thus experience rewards them with higher salaries. For example, new managers make $29,920 to $43,964 per year as of February 2011 according to the PayScale.com. By their fifth to ninth year of work, they earn $39,601 to $56,610 annually. At 20 or more years of employment, salaries reach $48,to $73,243.
Industries
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The hiring industry can affect salaries because it defines the type of customer, the goods or services that need service, and the type of problems that need to be solved. The highest paying industry is manufacturing and distribution, with compensation at $42,413 to $63,832 per year. Issues here could potentially affect large areas of distribution, or thousands of customers. In contrast, retail pays a lower amount at $31,286 to $46,912 per year. Shipping, warehousing and logistics offers salaries that are between the two previous industries at $43,448 to $57,210.
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Skills
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Additional skills can enhance salaries because they increase the range of tasks that a customer service manager can perform. The highest paying of these is project management with average salaries ranging from $49,966 to $71,482 per year. This allows the coordination of schedules, staff, budgets and resources to complete complex customer-related tasks such as revamping a complaint department. Because communication is important in this position, knowledge of an information tool such as Microsoft Office is useful. This expertise grants annual pay of $39,905 to $60,753.
Geography
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Because more people increase customer interaction, jobs in areas with large populations offer more job opportunities and higher pay. For example, the state with the best pay for customer service managers is New York, one of the high-population states. Pay here is at $43,117 to $67,421 per year. California, the state with the most people, ranks second in pay at $45,040 to $66,887 annually. The pattern remains the same for cities. New York City, the nation's most populous city, has the highest salaries at $43,659 to $68,412, followed by Chicago, Illinois, at $41,055 to $64,374.
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References
- Photo Credit customers operator image by Julia Britvich from Fotolia.com
