Patient Representative Salary
A patient representative, also called a patient service representative, is like a customer service representative for clients of a health care facility. He explains policies and procedures, determines ability to pay and sets up financial arrangements, provides directions to locations in the facility, resolves complaints and makes recommendations to management on how the facility could improve relations with patients. Most patient representatives earn $30,000 to $60,000 per year.
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Salary Range
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The median annual salary for a patient representative in 2011 is $42,400, according to Salary.com. Those in the middle 50 percent of the earnings range make $36,200 to $51,420 per year. The top 10 percent have annual salaries of $59,620 and higher, and the bottom 10 percent earn less than $30,550 per year.
Geography
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Salaries for patient representatives vary by geographical location. Patient representatives in Eau Claire, Wisconsin, for instance, earn a median salary of about $38,470 per year, while those in Philadelphia have a median salary of $45,280 per year. Patient representatives in Ottawa, Kansas, make $39,380 as a median annual salary; in Baton Rouge, Louisiana, $40,070; in Cleveland, $42,310; in Olympia, Washington, $44,580; and in Anchorage, Alaska, $48,320. The top 10 percent of patient reps in Anchorage earn more than $67,940 per year.
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Specifics
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The job search website Indeed.com lists job openings for patient representatives throughout the country in February 2011. Positions are available at general hospitals and medical centers, clinics, doctors offices, dental practices, cancer centers, emergency departments, heart institutes, ophthalmology clinics, orthopedic clinics, pediatric clinics, radiology centers and sports medicine centers. Posted pay rates range from about $12.30 to $17.80 per hour.
Qualifications
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Some employers in the Indeed.com job listings require patient representatives to have only a high school diploma, while others prefer an associate degree or bachelor's degree in a human services field or in nursing. Patient reps typically must be certified in cardiopulmonary resuscitation, or CPR. They also need excellent written and verbal communication skills, and must be able to communicate well with people of different ages and backgrounds.
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