Verbal Communication in a Business


Verbal communication in business promotes healthy communication between everyone in the business. Verbal communication begins with the manager. If the manager doesn't create an atmosphere in which employees feel comfortable communicating, no one is going to feel free to communicate with one another. Managers who fail to communicate verbally with employees usually fail to manage a business successfully.


  • Verbal communication in business is the act of expressing thoughts to others in the workplace. For example, calling an employee into the office to tell him that you're impressed with the report he handed in last week is a form of verbal communication. However, verbal communication does not always consist of praise; it can consist of expressing your ideas or your disappointment with someone or a group. Starting a group discussion about ideas that can improve the workplace is another example of verbal communication.


  • Verbal communication is often what separates a poorly run business from a well-run business. Fostering an atmosphere of verbal communication means that everyone can feel free to talk about ideas and express concerns. Businesses inevitably run into problems throughout each week, month and year. Verbal communication allows employees and managers alike to talk about ideas that can solve the problems. In addition to solving problems, verbal communication also allows for the opportunity to instill confidence in employees by acknowledging their accomplishments.

Lack of Verbal Communication

  • A lack of verbal communication often causes a business to spiral out of control. Employees typically become disgruntled, because they are not acknowledged for anything they do. Disgruntled employees always lead to either a high turnover rate or a lack of production or both. A lack of verbal communication also leads to a lack of problem solving. Because employees and managers are not thoroughly communicating with one another, or if a manager is not communicating with his employees, problems never get solved. Problems that don't become solved latch onto a business and could eventually sink it.

Communicating Better

  • Identify the reason that makes communicating difficult. If you find communicating your ideas or thoughts frightening or you feel that you have a lack of confidence, you can take business communication classes to improve your communication skills. If you don't want to take classes, try simply talking to your employees about everyday situations. Once you begin communicating regularly, you'll find that it's much easier to express your thoughts. It's also important to listen when communicating with someone. Listening to what someone says allows to you reply appropriately.

Communicating Individually

  • Communicating with people individually is an entirely different situation than communicating with people as a group. Individuals have varying temperaments and emotions. Coming down hard on one individual may motivate that employee to do better, while it could break another person's will to continue working. When you communicate with people individually, you need to pay attention to what makes them tick.


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