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Part Time Call Center Careers

Many businesses use call centers of some sort --- either domestic- or overseas-based. Despite the various stereotypes to the contrary, people working in call centers tend to be qualified individuals with a desire to help others solve problems. If you're interested in working part-time in a call center, there are several areas to choose from, ranging from sales to technical support. Call centers save a business money by allowing it to focus on business operations and leave telephone calls to the call center.

  1. Technical Support

    • If you work in a technical support call center, you'll need two things --- patience and an understanding of the various products that you'll be asked about. Even though many customer questions can be answered either in the instruction manual that came with the product or in the help file that is usually part of the software program being called about, some people simply call the tech support number to get a quick solution.

    Answering Services

    • In the age of voicemail, texting and email, you might not think there is a need for answering services, but they offer part-time opportunities for those seeking call center work. An answering service might simply take messages for a client, or it can provide information for a client who needs assistance.

    Work From Home

    • Some of the part-time call center careers available have the added benefit of allowing you to work from home. As long as you've got a reliable high-speed Internet connection, companies such as Apple have work-at-home call center programs available. Naturally, your home call center needs to be maintained in a professional manner.

    Customer Satisfaction

    • Generally, customer-service call centers have a mixed reputation. According to the University of Michigan's American Customer Satisfaction Index, customer service that was perceived to be operating from within the United States ranked 84 out of 100, while offshore customer service was ranked 62 out of 100.

    Benefits

    • Companies are realizing the importance of providing quality call center personnel. One of the ways to achieve that is to make sure there are benefits to working in the call center. There are call center workers who receive health care, 401k plans and paid vacations in an effort by companies to create an environment that will attract skilled and productive employees. In fact, one company that has attracted attention is iQor, a call center service that provides universal health care to its United States employees and whose highest-performing personnel are being paid nearly $100,000 a year.

    Sales

    • While some people cringe at the idea of getting a phone call from a telemarketer, there is still a need for the service. With the "no call" list, however, telemarketing sales have gone through a shift. Rather than simply "cold-calling" a person who has no interest in the product, call center salespeople get in contact with people and businesses that are specifically targeted. For example, if an individual fills out an online form dealing with a new product or class of products, a call center salesperson might call that individual (based on information supplied on the form) to discuss what the company has to offer. This is a win-win situation. The potential customer is approached by someone who has something he might need, and the call center salesperson is only contacting people who might genuinely want the product being sold. Since sales telemarketers are often given a percentage of products or services sold, compensation depends upon how well they do at selling.

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