QuickBooks Freezes Up While Printing


One of the conveniences of working with the Intuit QuickBooks software program is the ability to email, print or fax your invoices, reports or reconciliations. Occasionally, you may have an issue that delays the printing process. This could be as simple as the incorrect selection of default printers or as complex as an incompatibility between the operating system and your version of QuickBooks.

Outdated QuickBooks Software

  • When you first purchase the QuickBooks software, you are getting the software as it was on the release date, called R1. When a QuickBooks release has an issue that causes it to freeze when you print, Intuit releases software to patch or correct the issue. The new release could be R1.1 or R2. If you do not automatically update your QuickBooks software, you won't receive the patch or fix to this issue. Click on the "Help" button in the top menu bar and scroll down to "Update QuickBooks" and click on this option. Wait for the update to complete.

PDF Printing Issues

  • Each QuickBooks system has two printer drivers. One is a PDF printer that allows you to generate reports and save them to a PDF form for emailing or printing right from the QuickBooks software. With some operating systems, if you have another PDF-generating program installed on your computer, this could interfere with the communication between the QuickBooks software and the PDF converter. Download the Intuit PDF Diagnostic Tool. This tool will examine the print diagnostics of the PDF creator in the QuickBooks software. Click on the PDF Diagnostic Download from the Intuit website and let it run.

QuickBooks Installation Issues

  • Sometimes in the transfer or updating of QuickBooks software, you can make changes that will cause delays in the printing or emailing of reports and forms. The integration of some Windows operating systems with QuickBooks can cause problems that you need to repair. QuickBooks has a built-in repair feature that saves your company's file along with all entered data, but will return the program to its original factory condition. Click "Start" and select "Control Panel." Click "Programs" and select "Programs and Features." Click on the QuickBooks program in the list of installed programs and select the "Repair" option.

Default Printer Errors on Your Computer

  • When you install a new printer onto your network for use with QuickBooks software, you have to install the drivers. The drivers are the software that allows the computer to use that particular printer. Click "Start" and select "Devices and Printers." Follow prompts to set up the new printer. In addition, if the default printer is the PDF printer or the printer has disconnected from the network, you will have to change the default printer to the printer you currently use. Click "Start" and select "Devices and Printers." Verify which printer you have designed as the default printer for your computer.

Default Printer Errors in QuickBooks

  • If the problem is not with the default printer of your computer, it may be with the default printer of your QuickBooks software. When you install more than one printer driver, or install a printer driver update, you need to update that information in your QuickBooks printer setup feature. If the QuickBooks software is sending print jobs to the wrong printer, this will affect printing from QuickBooks.

64 Bit Problems

  • A number of problems exist with the compatibility of older QuickBooks software programs and the 2007 Windows Vista release. The problem is in the communication between the service pack 1.0, which was in the original QuickBooks release, and the service pack 2.0. You can usually fix this problem by repairing the QuickBooks software as described above. This compatibility problem sometimes corrupts the original printer driver file. If that is the case, delete the printer driver file before you repair the software.

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