Six Basic Rules of Business Etiquette

Proper etiquette in the workplace can help you stand out.

Navigating the business world can be tricky, and the ever-changing expectations of employers makes it difficult to calibrate an accurate compass to guide you through the maze. Opt for formality, generosity and proper etiquette to avoid an embarrassing faux pas. These basic rules are especially useful for steering clear of sticky situations with new clients and prospective employers.

Introductions

Networking is a crucial element in business success. The ability to make good introductions will put you at the center of the show. Others will be appreciative of your attentiveness, especially in large gatherings. Always introduce the most important or most senior person first. When all else is equal, introduce a woman before a man. Include titles or positions along with the individuals' names and follow with a conversation starter such as a shared interest. For example, "Jane Smith, I'd like you to meet John Doe, the president of Company, Inc. John, Jane is our marketing manager. You have something in common; I believe you both enjoy skiing."

Greeting

As important as it is to keep clients and those outside of the company happy, you should never let this focus overshadow your efforts to maintain good relationships with your coworkers. Make an effort to greet your friends and acquaintances at least once a day. Say hello as you pass others' desks on the way to the coffee machine or copier, and take a few moments for polite banter at the water cooler. As a general rule of thumb, nod or smile to anyone within 10 feet and offer a verbal greeting to those you pass within five feet.

Thank You Notes

Embrace the thank you note. This common courtesy is too often neglected in the workplace. It only takes a few minutes to pen an appropriate note, and this gesture will leave a lasting impression. Thank you notes are short -- usually no more than five sentences -- and handwritten. These notes are appropriate after a party, lunch or interview as well as any time you receive a gift.

Dress the Part

Professional attire will leave a lasting impression on others and often sends a message about your demeanor and dedication to the job. You don't need to drastically overdress, but keep on the formal end of the spectrum. Even if jeans are acceptable, you'll look more polished if you opt for slacks. Darker colors are always more businesslike than light tones or bold hues and patterns. Keep accessories understated and unobtrusive. Avoid dressing like you're ready for the runway unless you actually work in the fashion industry, in which case you'll need to strive for cutting-edge attire as a sense of fashion might literally be a job requirement.

Humor

Be cautious with humor. While a good laugh can leave a favorable impression, you tread a fine line offering humor in the workplace. Avoid touchy topics which include politics, religion and sex. Don't make fun of others in the office, or people who are likely to run into your coworkers. Gently poke fun at yourself or share humorous anecdotes that don't insult others.

E-mail

Use e-mail cautiously. Never send an e-mail on a sensitive topic or an issue that you want to keep confidential. E-mails can be forwarded, printed and saved. If the matter is sensitive or personal, address it in person. Avoid the use of all caps, which comes across as shouting. Be very careful with abbreviations and other informal formatting. While the use of "lol," "ikwym" and "ttyl" might help you connect with your teen, it could leave less tech-savvy coworkers baffled and make a very unprofessional impression.

References

• "Don't Take the Last Donut, New Rules of Business Etiquette"; Judith Bowman; 2007
• "Send, The Essential Guide to Email for Office and Home"; David Shipley, et al.; 2007
• "New Rules @ Work"; Barbara Pachter, et al.; 2006