Bose home theater systems come in a number of different configurations, with varying choices for speakers and other components. While the system can be the solution for your whole home's audio and video needs, it doesn't do much good if you're getting an error message every time you try to use it. If you're seeing an "801" or other type of error message displayed on your system display, you have a few options for trying to fix the problem.
If you're seeing an error message, the first step to try to remedy the problem is to perform a system reset. First turn off the home theater system and wait until you no longer see the "Saving your Settings" message on the system display. Then unplug all the components from their power source and wait for 60 seconds. Plug the components back in and wait to see the "Bose Lifestyle" message on the display before turning the power back on. In some cases, this may reset the system.
If you're getting an error message, Bose also recommends an update of the system software to allow the system to work with new devices that may be added to the system over time. In some cases, this may resolve certain error messages you may see displayed on your system display. From your computer, navigate to the "Bose Home Entertainment Systems Update Application" page and click "Download for Windows" or "Download for Mac." When the file downloads, click "Run" or "Save," and then follow the prompts to install the update.
If the reset and software updates do not resolve your issue, the next step is to call Bose Customer Support. The company will walk you through a series of steps to perform a "hard reset" of your system. Be sure to have any documentation or owner's manuals on hand so that you can inform Bose of the exact model and configuration of your system.
In some cases, the problem you are experiencing may warrant the need for replacement parts or repair. According to Bose's limited warranty policy, the company provides for a one-year warranty period for customers in the United States, and two years for customers in Europe. In some cases, your warranty may be longer if specified in your product documents. If you encounter your problem within that period of time, the company may replace or repair your products for free or for a small fee. If it's been more than a year, it's still worth a call, as you may get a deeply discounted repair rate.
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