I Cannot Unlock My Computer Using GoToMyPc


GoToMyPC allows you to connect to a computer from a Web browser on an Internet-connected computer or from a mobile app on an Android or iOS device. To connect to your computer with GoToMyPC, your computer must be powered on. However, it can be locked to prevent others from using your computer while you are away from it. You may need to configure your computer's settings or update your software to allow you to unlock your computer via GoToMyPC.


  • Computers running Windows 2000, XP Professional, Vista or 7 require you to press "Ctrl-Alt-Del" on your keyboard to unlock the operating system. Select "Send Ctrl-Alt-Del" from the "Tools" menu to send "Ctrl-Alt-Delete" to your remote computer via GoToMyPC. After sending "Ctrl-Alt-Del," enter your Windows username and password to unlock your computer.

User Account Control

  • Windows 7 and Windows Vista include User Account Control, a utility that controls the rights that users have over your computer. GoToMyPC requires User Account Control to be enabled on a Windows 7 or Windows Vista computer before you can send "Ctrl-Alt-Del" commands to that computer. Enable User Account Control through the User Accounts section of the Control Panel on your computer. On Windows 7, you can set the User Account Control Slider to any value other than "Never Notify Me."

Group Policy

  • Windows 7 and Windows Vista may also prevent GoToMyPC from sending "Ctrl-Alt-Del" commands if the computer's Secure Attention Sequence, or SAS, is improperly configured. Type "gpedit.msc" into the search bar in your computer's Start menu to access your computer's Group Policy Editor. Click "Computer Configuration | Administrative Templates | Windows Components | Windows Logon Options" in the panel on the left side of the window. Right-click "Disable or Enable Software Secure Attention Sequence" and click "Properties." Select "Enabled" and set the drop down box to any value other than "None" or select "Disabled" to allow GoToMyPC to unlock your computer by sending "Ctrl-Alt-Del."

Software Version

  • Sending a "Ctrl-Alt-Del" signal to a Windows Vista or Windows 7 system may not work on your computer if your host computer is not running a compatible version of the GoToMyPC software. Download and install GoToMyPC 6.1 or later from GoToMyPC's website onto your host computer to enable sending "Ctrl-Alt-Del" signals from a remote computer.

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