Trouble With HomeGroup & Norton 360

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The Norton 360 security suite of programs is designed to protect your computer from a vast number of threats. This very protection can actually get in the way when you attempt to set up a Windows HomeGroup network. When you know how to configure Norton 360, establishing and using your network is possible.

Check Your Logon

  • Before you begin, make sure you are logged on to your computer as an administrator so that you can make changes that will affect the settings for all users of that computer. Log on with your Windows screen name and password. Click "Start" and select "Control Panel." Select "User Accounts and Family Safety" and choose "User Accounts." Click on "Manage Another Account." Type in your password or click "OK" if prompted. If your username shows "Administrator," you can proceed to configuring Norton 360.

Become an Administrator

  • If you are not logged on as an administrator, switch to another account or grant administrator rights to the screen name you want to use. Click "Start" and select "Control Panel." Select "User Accounts and Family Safety" and choose "User Accounts." Click on "Manage Another Account." Type in your password or click "OK" if prompted. Click on the username you want to make an administrator and click "Change the Account Type." Select "Administrator" and then click "Change Account Type."

Configure Norton

  • Once you are logged on as an administrator, start Norton 360. Go to "Task and Settings" and click on "Change Advanced Settings." Click "Firewall Protection Settings" and then select "Network Location." Choose your home group under "Limited Location." Click the arrow button that points to the "Trusted Location" box to establish your home group as a trusted location. Click "Apply" and then "Close."

HomeGroup Troubleshooter

  • If these changes do not resolve trouble you are experiencing, use the built-in HomeGroup troubleshooting tool. Ensure that your computer is connected to the Internet before you begin. Click "Start" and type "troubleshoot" into the search box. Select "Troubleshooting" from the list of results. Select "View All" in the left pane and then choose "HomeGroup" from the alphabetical list. Click "Next" to start the troubleshooting tool and wait for the diagnostics to complete.

References

  • Photo Credit Hemera Technologies/Photos.com/Getty Images
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