Problems With DCS-930L Setup


The D-Link Wireless N Network Camera, model DCS-930L, gives you the ability to record videos to share with family, friends and coworkers. The DCS-930L connects wirelessly to your network. Problems can occur when obstructions block the camera's wireless signal. Other issues that may affect the functionality of the DCS-930L include a faulty power supply and incorrect network settings.

Minimize Obstructions

  • The DCS-930L can connect to your network wirelessly, facilitating use anywhere within your home or office. If you cannot connect the camera to the network, begin troubleshooting by minimizing nearby obstructions. Thick walls and ceilings can interfere with the camera's wireless signal, and so can certain materials such as metal, glass, concrete and brick. Keep the camera away from filing cabinets and other metal objects, as well as electrical equipment. Many appliances, such as microwaves and cordless phones, generate radio noise that can interfere with wireless signals.

Power Problems

  • When you connect the DCS-930L to a power source, the LED glows solid green. It is possible to disable the LED when the camera is on, but it is enabled by default when you use the camera for the first time. If the LED does not illuminate when you initially connect the camera, the unit is not receiving power. Check all cable connections and make sure you’ve connected the 5-volt DC power supply cable provided with the camera. If the camera will not turn on, the power supply is likely defective.

Network Problems

  • If your camera receives power but you can't connect to the network, confirm that your Internet connection is active. If it is not, connect your computer to the Internet and try again. If you have a working connection, you may need to adjust your firewall settings. Go to the settings page for your firewall and allow the camera to access the network. A router reset may also resolve some network issues. Unplug the router, wait a few seconds, and then reconnect the router. If you connect the camera to the router via Ethernet cable, check the cable connection.

Remote Access Problems

  • The DCS-930L has a remote access feature that permits you to view the camera's feed from any Web-connected computer. This is useful if you want to use the DCS-930L as a security camera while you are at work or on vacation. If you cannot enable remote access, run the installation wizard that shipped with the camera and make sure the option is installed. To use remote access, you’ll need to connect the camera to your router. Update the router's firmware if you have trouble connecting the camera. The router must also have UPnP enabled, as well as working WAN and LAN connections.

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