I Cannot Delete Comcast Webmail

Comcast customers who pay for Internet service through Comcast are given an email account that can be accessed through Comcast webmail. Although most users have no issues with deleting messages in Comcast webmail, you may find that you cannot delete Comcast webmail messages. There are five common causes of Comcast webmail email deletion problems. By troubleshooting through each potential cause, you can delete emails in Comcast webmail again.

Browser Incompatibility

Comcast webmail requires browser compatibility for the complete functionality of webmail features such as the ability to delete email. Some users on the official Comcast forums have reported issues with deleting Comcast webmail while using Internet Explorer 9, although problems may also occur with other versions of Internet Explorer or other browsers such as Mozilla Firefox or Google Chrome. You can usually resolve email deletion problems caused by browser incompatibility by using a compatible version of the browser to check Comcast webmail. You can check browser webmail compatibility by visiting Comcast's website or by contacting Comcast.

Ad-Blocking Problems

Ad blockers are commonly used in Web browsers to block the excessive advertisements that may be found on some websites. Occasionally, ad blockers may accidentally block legitimate components of the website, such as with Comcast webmail's message deletion feature. When the ad blocker is the cause of Comcast mail-deletion problems, you will usually see a delete button that is either missing, is gray or does nothing when clicked. You can resolve this issue by following the ad blocker's instructions for adding a website exception for Comcast webmail.

Temporary Internet Files

Temporary Internet files make the Web-browsing experience faster, as website information is stored in these files so that all of the information does not have to be retrieved again when accessing a specific site. Sometimes temporary Internet files become corrupted and this can cause you to be unable to delete emails in Comcast webmail. If corrupt temporary Internet files are causing this issue, you can fix it by clearing temporary Internet files. Follow Microsoft's directions at http://support.microsoft.com/kb/260897.

Other Causes

You may not be able to delete Comcast webmail email messages if you are running Windows XP without Service Pack 2 (SP2) installed. Comcast webmail requires Windows XP with SP2 installed for full functionality of the webmail features. You can update to SP2 by following Microsoft's instructions at http://windows.microsoft.com/en-US/windows/help/windows-update. You may also experience issues with deleting email messages in Comcast webmail due to an Internet security program such as Norton blocking the email deletion function. In this case you will need to temporarily disable the program prior to accessing Comcast webmail. You can do this by following the instructions in the security program's user guide on temporarily disabling the program.