My Time Warner Cable Box is Stuck in Alt
The “Alt” message on a Time Warner cable box indicates an error with the cable signal. If you see this error message on your cable box, your TV screen appears blank and no channels display. The “Alt” error may be occurring due to an improper connection or setting.
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Check Cable Connections
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A loose cable connection can cause the “Alt” error message on your Time Warner cable box. Check to ensure the coax cable from the wall is securely fastened into the back of the cable box.
Check the TV Power
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An “Alt” error on your cable box may appear due to your TV being turned off. Check to ensure your TV is powered on.
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Check the TV Input
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An “Alt” error may also occur if your TV is set to the wrong input mode. Press the “Input” button on your television remote to ensure the proper input is selected such as “Input 1,” “Input 2,” “HDMI” or “Channel 3.”
Reboot the Cable Box
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If the above troubleshooting steps didn’t resolve the “Alt” error, try rebooting your cable box to reset the settings. Turn your TV off. Unplug the cable box from the wall outlet. Wait 10 seconds. Plug the cable box back into the wall and power the cable box back on. It may take several minutes for your cable box to sync.
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