Why Does My MSN Homepage Keep Losing My Customized Layout Choices?


The MSN (Microsoft Network) portal at msn.com and the My MSN page at my.msn.com can be customized by users through a Windows Live ID. By signing in, you can set which news stories are shown, display local weather information, get previews of emails and calendars, and more. If you aren't signed in, the service uses cookies stored by your Web browser to remember your layout choices and settings. The layout choices may be lost if you aren't signed in and your browser is not correctly configured to use cookies.

Sign Into MSN

  • The most efficient and effective way of storing layout customizations is to sign in to Windows Live when visited MSN -- this makes your layouts appear across all browsers and computers. If you are signed in, your name appears in the top right-hand corner of the MSN or My MSN page instead of "Welcome Guest" or "Sign In". If a different name appears, click "Sign Out" and then sign in using your Windows Live ID login name and password.

Check Cookie Settings

  • If you aren't signed in to Windows Live, your customized layout choices are stored by your Web browser as cookies, the name given to small files used to store location information, website preferences, and other personalization data. If layout choices disappear, the Web browser may not be storing them correctly. Consult the documentation supplied with your Web browser for details of where cookie settings can be accessed. In Internet Explorer, for example, open the "Tools" menu and select "Internet Options" -- under the "Privacy" tab, check that the slider is not set to the "Block All Cookies" option, and change it if necessary. If you aren't signed into Windows Live, layout choices are "forgotten" between computers or browsers. They also may have been edited by another user.

Clear the Browser Cache

  • Clearing the browser cache can also help remove corrupted data and flush out the layout properties set in the past or by someone else using the same computer and browser. As with cookies, this solution is only applicable if you aren't using a Windows Live ID to customize the MSN homepage. Consult the documentation supplied with your browser for details of how to clear the cache. In Google Chrome, for example, this is done by opening up the "Customize" menu, selecting "Options" and then clicking the "Clear browsing data..." button from the "Under the Hood" tab.

Finding Further Help

  • If you are signed in to Windows Live, taken care of cookie and cache issues and your customizations are still forgotten, the best resource to turn to is the MSN Help Center at onlinehelp.microsoft.com/en-us/msn -- from here you can search for information related to your problem, including as much detail as possible. You can also contact the MSN Technical Support team directly.

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