Property claim rep trainees conduct interviews with claimants, witnesses and other parties involved with the claim. Claim rep trainees also review the property that was damaged or destroyed. Claim rep trainees manage the claimant's file until the claim is concluded, provide customer service and act as a liaison between the claimant, the insurance company and any other parties involved in the insurance claim.
When a claim is submitted to an insurance company, a claim adjuster is sent to investigate the claim. The adjuster then submits a recommendation to the insurance company, either approving or denying the claim. As part of the process, an outside claim representative follows up on the recommendation of the claim adjuster and submits a decision, either agreeing or disagreeing with the claim adjuster. A property claim rep trainee works closely with an experienced property claim rep to learn the position.
Education and Experience
A property claim rep trainee holds a bachelor degree or has experience working in a business setting. He also has computer skills, is comfortable using technology, such as cameras and smartphones, and has general knowledge of the insurance industry. Trainees have also attained any necessary insurance licenses and possess excellent customer service skills. Because claims are submitted 24 hours a day, a claim rep trainee might have to work weekends, evenings or holidays. Strong communication skills are also required.
According to the U.S. Bureau of Labor Statistics, the average salary of a claim rep is $56,000 as of May 2008. The top ten percent of earners made in excess of $84,000, while the bottom ten percent earned $34,000. Depending on the insurance company, a claim rep trainee can also earn bonuses and other benefits.
According the the U.S. Bureau of Labor Statistics, job growth for insurance claim representatives, including property claim reps, is expected to grow at a rate of 7 percent between 2008 and 2018. The majority of job growth is anticipated in the health care insurance industry, because insurance providers are taking a closer look at medical claims to control costs. In certain geographical areas, property insurance claims will remain steady. For example, hurricanes in Florida and the Gulf Coast and wildfires and earthquakes in the western part of the United States will create a steady demand for property claim reps.
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