I Can Unlock My iPod Touch But it Gets Stuck at the Icon Screen

If you can unlock your iPod Touch but find it becomes stuck on the icon screen, this could indicate a bug in the iPod's software. You can try several tricks to fix this at home but, if the problem persists, it might be helpful to take the iPod to an Apple store for professional advice.

  1. Charge

    • If you see a black battery symbol appear after you've accessed the icon screen, this indicates your iPod battery needs recharging. A low battery can prevent your iPod working as it would normally and can cause it to freeze. To recharge your battery, connect the iPod to an activated computer or a power adapter and leave it for at least 10 to 15 minutes before using it again. You can tell when your iPod battery is charging: An electrical bolt symbol appears in the middle of the battery display on the screen.


    • Resetting your iPod reboots the software and can help stop any glitches that might be happening. To do this, Press and hold down the "Sleep/Wake" button on top of the iPod at the same time as the "Home" button. Keep holding these buttons; you will see a red slider appear onscreen, which you should ignore, and then an Apple symbol. Once you see the Apple symbol, you can let go of the buttons and the iPod will reboot.

    Delete Content

    • Malfunctioning applications or files on your iPod can cause the screen to freeze. These include songs, podcasts, pictures, calendar items, contacts and videos. Remove content by connecting the iPod to your computer and opening iTunes. Find your iPod under the "Devices" heading then select each content tab in turn. Remove any files you think could be corrupted by unchecking the boxes next to them. Click "Apply" to save your changes then test your iPod again.


    • If you've tried resetting your iPod Touch and removing content but the device is still freezing, you can try restoring it to its factory settings. In doing so, you will lose all your personal files on the iPod, including your contact list and music. This can be useful, however, if you think the freeze is being caused by a corrupt file, but don't know which one. To restore your iPod, connect it to your computer and open iTunes. Click on your iPod under "Devices" then select the "Restore" button from the home page.

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