An Internal Error Has Occurred in Avira
Avira develops a range of security software for PCs. If you are experiencing problems with an internal error in one of these packages, the quickest and easiest fix is to uninstall and reinstall the software -- this has the effect of replacing any program files that have been damaged or erased. If the issue persists, there are further troubleshooting steps you can try to attempt to fix the problem.
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Shut Down Other Security Software
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The majority of security applications are designed to work individually -- tools such as anti-virus scanners interact with Windows on a fundamental level to spot threats; if you have more than one installed at once it can cause problems, particularly if real-time monitoring is enabled. Uninstall any unnecessary third-party security tools and check if the Avira software functions correctly as a result.
Apply Software Updates
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It's important to apply the latest updates to your Avira software, as well as Windows itself, to ensure the most up-to-date bug fixes and compatibility patches are applied. All Avira applications have an auto-update feature included -- check the documentation supplied with your program to find out where it is and how to make sure it has been activated. Windows updates are managed through the Windows Update component in the Control Panel.
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Scan for Viruses and Spyware
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There is a possibility that a virus or spyware application is preventing your Avira product from running properly and causing the internal error. Other symptoms may include sluggish performance and difficulty getting online and downloading updates for other applications. In this case the best course of action is to uninstall Avira and replace it with a different security product to look for potential threats -- two effective free solutions are AVG Free and Lavasoft Ad-Aware (see Resources for links). Another alternative is Microsoft Security Essentials. If any of these tools picks up a threat and are able to remove it, you can then replace the current security package with your original Avira product.
Finding Further Help
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If you are still experiencing errors with your Avira software, the best resource is the support section of the official website at Avira's website. Use the search tool to look for articles and resources relating to your problem, including as much information as possible (such as the product being used and any error messages displayed). If you are unable to find any relevant information, contact Avira technical support directly using the tools provided.
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