Why Is My Windows Live Messenger Contact List Unavailable?
Windows Live Messenger helps you keep in touch with friends and family around the world by using webcams or chatting live. If you've signed into your Windows Live Messenger account and gotten an error message that states your contact list is currently unavailable, it derails your plans for communication. By understanding what causes this problem, you can work to access your contact list again.
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Error Codes
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When your Windows Live Messenger contact list is unavailable, the error message probably lists an error code. Common error codes for this particular problem include 84cc0020, 85ac001d and 81000378. The error code is significant because if you cannot fix the contact list problem on your own, you may need to contact MSN tech support. The error message helps to narrow down the issue for the tech team. This ensures faster service and a more individual help response.
Causes
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The Windows Live Messenger contact list error has a few different causes. The two most common causes are a poor connection and damaged or altered registry information. The first is the result of Windows Live Messenger's being unable to access your saved contact list information due to a lack of Internet connection. The second is the result of any number of issues, from corrupted files to accidental deletion of some of the registry information necessary to access your list.
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Fixes
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When you receive the contact list error, the first thing you should do is check your Internet connection to ensure that you're properly connected to the Internet and that MSN can access your contact list. Once you know your connection is fine, you'll need to repair your registry, according to the Windows Live Solution Center. Point your mouse to the Windows logo. In the search bar, type each of the following commands, one at a time. Wait for the message "DllRegisterServer succeeded” before you type in the next command. The commands are as follows: REGSVR32 softpub.dll, REGSVR32 wintrust.dll, REGSVR32 initpki.dll, REGSVR32 Rsaenh.dll, REGSVR32 Mssip32.dll, REGSVR32 Cryptdlg.dll, REGSVR32 Dssenh.dll, REGSVR32 Gpkcsp.dll, REGSVR32 Slbcsp.dll and REGSVR32 Sccbase.dll. Once finished, try to access Windows Live Messenger again and the issue should be resolved.
Other Issues
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Another minor issue that could affect your contact list is your Internet Explorer security settings. Even if you've tried other fixes, security settings could be blocking access to your contact list. Ensure that they allow contact list access by opening Internet Explorer and then clicking Tools and selecting Internet Options. Click Advanced. Click and drag your IE navigation bar into the security section of the tab and then ensure that the box beside "Check for server certificate revocation" is empty and the boxes beside "Use SSL 2.0" and "Use SSL 3.0" are checked. Click "OK."
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