Manufactured by the Whirlpool Corporation, the Maytag top load Neptune washer is a high efficiency washing machine. If your Maytag Neptune washer is filling but not draining or spinning, the problem is likely caused by something you can fix on your own. Troubleshooting should only take around 10 minutes and can save you a costly service call on the machine.
Bad Fuse or Circuit Breaker
You may have had a power surge while using the washer. Go to your household breaker box or fuse box. Look for a blown fuse or a tripped circuit breaker for the washer. If you discover this to be the cause of the problem, replace the fuse or reset the breaker. Once you do this, the washer should be able to drain and spin properly.
Drain Hose Problem
For the water to drain out of the washer so that it can spin, your drain hose must be free of obstructions. The common problem with the drain hose is that it develops a kink in it that prevents the water from draining. If you look behind the washer and see that the drain hose has a kink, you can fix it on your own. All you have to do is straighten out the hose to get it to work properly.
If you have opened the washer and not closed the door fully, this can be the cause of the problem. The washer is designed with a safety feature to not drain or spin if the door is not fully closed. Push on the door to confirm that it is closed or re-open and close it firmly. Once you do this, push “start” to get the cycle to resume.
Too Many Suds
If you have too many soap suds in the washer, it will not progress to the drain and spin cycles. This can happen if you use too much detergent, use the wrong detergent or if you have soft water and don’t adjust your detergent amount. The proper detergent type for this washer is high efficiency detergent. Adjusting your detergent use in the future prevents this from happening. To get rid of the current suds, you need to run another wash cycle with cold water.