Why Won't Mozilla Firefox Access PayPal?
Firefox is one of the browsers that is fully supported by PayPal. That does not mean each time you navigate to the site, it will load as intended. Any number of problems can prevent access, from an issue with PayPal's servers to interference from your own computer. Press "F5" or click "Refresh" for a simple fix when the problem is temporary, such as when the Web is suffering from periods of congestion.
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Site Outages
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If the website itself is suffering from technical difficulties, you might see a message like "The Web page cannot be displayed," or similar. The easiest way to diagnose an outage is to try loading the page using a different browser or computer. You will get the same error in each scenario, until the problem is resolved. Try again at a different time or until you receive word from PayPal that the issues are corrected.
Browser Incompatibility
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You should always use the most recent version of Firefox to log in to PayPal. If any incompatibilities are reported with the newest version, it might be best to roll back to an older one. Go to "Help," "About Firefox" to check for updates. Restart the browser when prompted, and go back to PayPal to see if the problem persists.
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Clearing Cache
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If the problem only occurs with PayPal, the error message you see could be cached, or stored locally. Sometimes the cached page is displayed instead of the current version of the page. Go to "Tools," "Options," "Advanced," Network" and click "Clear Now" to delete the cache. If you have a newer version of Firefox, click "Tools," "Clear Recent History" and put a check by "Cache" and "Cookies" before you click "Clear Now."
Security Software
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Your security software could be blocking access or causing connection issues. Old versions of Panda Anti-virus, for example, is known to cause this type of problem. Those most likely to cause intermittent connectivity problems are the ones that include Web scanners. The scanners process Internet traffic which can cause sites to stop loading randomly. If you have any Peer-to-Peer blockers on your computer, they will block all IP addresses shown on the block list.
Browser Hijacks
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A recent spyware infection might have included a browser hijack, which takes over your browser by redirecting Web pages. When you try to launch PayPal, you are sent to a different Web site unexpectedly. It is often a commercial site or it contains advertising in an attempt to make a profit. The redirects do not occur every time you navigate to a page, but it can occur often enough to cause frustration. Run an anti-spyware or anti-malware program to remove the infection and reset the browser in safe mode by holding "Shift" while launching Firefox.
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