QuickBooks Crashes When It Is Closed
QuickBooks may crash when you close a company file or as you exit the software, possibly causing you to lose important data as it closes. Your QuickBooks software must be up to date to lower the amount of errors you receive. The host server must be too or QuickBooks might crash on exit. It's true that Windows 7 and QuickBooks are compatible; however, if you've just upgraded, something may go awry and cause your hardware or software to crash when it's closed.
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Bugs in Your Software
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Crashes are more likely to occur if your QuickBooks software is outdated. You may have your computer configured to receive updates automatically. Automatic updates won't download if you don't have the full QuickBooks application installed. It's good practice to visit the QuickBooks website regularly for the latest update releases.
Corrupt Company File
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You may see a connection lost error displayed as you try to close a file or Quickbooks. One common error message is "Connection has been lost: The connection to the company file has been lost. QuickBooks must close immediately. Any unsaved data will need to be re-entered." Restart your computer when this occurs. If that doesn't solve the problem, visit the QuickBooks website and download the QuickBooks Company File Diagnostic Tool. Use it to repair the file.
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Misconfigured Hardware
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If you have Windows 7 and QuickBooks installed, a compatibility glitch may need to be tweaked. Right-click the QuickBooks icon, then click "Properties." Click the "Compatibility," then select "Compatibility Mode."
Warnings and Considerations
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You must have Windows XP or later to use the QuickBooks Connection Diagnostic Tool troubleshooter. You must also have QuickBooks Enterprise Solutions version 8.0 or later installed.
If QuickBooks still crashes when it's closed, contact QuickBooks technical support team. You may be charged a fee; therefore, you may want to visit the Intuit QuickBooks Community website first to see if someone else has already answered your question.
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