Your ISP Won't Let You Send Email Through a Third-Party SMTP Server
Most ISPs (Internet Service Providers) offer courtesy email accounts when you subscribe to Internet service. The provided email account has specific mail settings that are used to send and receive email. If you try to send mail without using your ISP settings, your message will not send. Instead, you will receive an “SMTP Relay Denied” or “Relay Denied” error message. There are several alternatives for getting past this error message.
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SMTP Relay Defined
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SMTP (Simple Mail Transfer Protocol) Relay is when you attempt to send mail over your Internet connection using a foreign mail server. Internet Service Providers require you to authenticate your identity when sending mail over your Internet connection. By sending from a third-party SMTP server, it is possible to bypass the authentication process. Some individuals use SMTP Relay as a loophole to get away with spam and email abuse. To prevent this behavior, your ISP requires you to send mail using its outgoing mail server. This is especially true when you are attempting to send mail from an ISP-provided email account.
Change SMTP Server
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If you are unsuccessfully attempting to use a third-party SMTP server with an ISP-provided email address, change the SMTP server to reflect your ISP settings. The required SMTP server settings are often listed on your ISP's website. To change your settings in Outlook Express, click “Tools” from the mail program's top navigation bar. Select “Accounts.” Click the “Mail” tab. Select the email account you are attempting to send mail with. Click “Properties.” The SMTP settings are located underneath the “Servers” tab.
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Use Third-Party Servers
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Some Internet Service Providers allow you to send email over your Internet connection through other email service providers, as long as you do not “mix and match” servers. To use the third-party servers, create an independent profile for your third-party email account. To do this, open your mail program and complete the email setup wizard. For Outlook Express, this is done by clicking “Tools” from the navigation menu. Select “Accounts,” “Mail” and “Add.” You need the third-party mail provider's POP3 and SMTP server information when completing the wizard, as well as your third-party email address and password.
Send Mail Online
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One way to use your Internet connection to send mail via non-ISP servers is to use the third-party mail provider's online WebMail program. Not all third-party mail providers offer an online WebMail program. To send mail online, determine the website address for the third-party provider's WebMail portal. Log in to the portal using your third-party email address and password. Select the option to compose and send a new message.
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