Why Does My Webcam Crash MSN?
If you are experiencing problems with a webcam crashing MSN Messenger -- now called Windows Live Messenger -- either a hardware or a software fault could be to blame. Troubleshoot the problem by downloading and installing the latest drivers, ensuring you are running the most up-to-date version of the Messenger software, and checking for any conflicting programs or peripherals. If the webcam previously worked with Messenger it's worth trying a system restore within Windows to see if this resolves the issue.
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Hardware Drivers
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Download and install the latest drivers for your webcam by visiting the manufacturer's official website and looking for the support or download links. Select your webcam model and current operating system to reach the relevant software, then follow the instructions on screen to complete the installation process. Installing the latest drivers ensures that the most up-to-date bug fixes and compatibility patches are applied to the system, which may resolve issues with programs crashing.
Software Updates
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As with the hardware drivers, make sure you are running the latest version of Windows Live Messenger, which can be obtained at explore.live.com/messenger. Uninstalling the program and reinstalling it from scratch, using the latest package from the Web, ensures that any damaged application files and settings are replaced, and that the tool will be compatible with all of the latest webcams on the market.
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Conflicting Hardware or Software
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It's possible that a third-party hardware device or software application is causing a conflict with Windows Live Messenger whenever you try to use your webcam device. Shut down any background utilities and programs you don't need when using the webcam, such as any video calling software supplied with the webcam itself. Unplug any unnecessary peripherals to avoid conflicts. As a general rule ensure the latest Windows updates have been downloaded and installed via Control Panel.
Further Help and Resources
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If you are still experiencing problems with your webcam and Windows Live Messenger, you can consult both the support section of the webcam manufacturer's website and the support section of Microsoft's website (at support.microsoft.com) for more help and information. Run a search at either location including as much information as you can about the problem, including the model of your webcam and the operating system you are using. If you are unable to find relevant information, create a new thread in the Windows Live Messenger forums at windowslivehelp.com to get help from other users and Microsoft staff.
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Resources
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