What to Do When the Microphone Sound Is Flashing on ooVoo?
When the microphone sound icon flashes in the ooVoo application, it is an indication of an issue with the device. If the icon continues to flash after checking the microphone's volume to ensure it is not muted or too low for your contact to hear you, there are other troubleshooting options.
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Connections
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If the microphone sound is flashing on ooVoo, check the device's connection to your computer. Ensure the microphone is securely connected and that it is set as the default device for recording. Right-click on the “Volume” icon in your taskbar and then click “Recording Devices.” Your microphone should have a green check mark next to it to indicate it is the default device. If not, right-click it and make it the default.
Restart Application
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Log out of the ooVoo application if the microphone sound icon continues to flash. You will need to disconnect your headset or microphone from the computer before logging out. Close out the application completely and reconnect your headset. Relaunch ooVoo and run the configuration test from the settings menu within the application. The configuration test will help you to set your microphone as the default for the application and check it for audio quality.
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Update Drivers
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When the microphone sound icon continues to flash, it could be an indication that you need to update your sound card driver. Close ooVoo before updating the sound card driver. Access the sound card manufacturer's website to download the updated driver. The download is usually found in the support section of the website. Follow the prompts to install the driver. Relaunch ooVoo after the driver is updated.
Close Applications
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Other applications can sometimes interfere with the performance of the ooVoo application. If you were using the microphone with another application prior to opening ooVoo, ensure the other application is closed. If the microphone sound icon continues to flash, restart your computer and relaunch the ooVoo application. Ensure that none of the start-up programs that require the use of your microphone open. If the microphone continues to flash, contact ooVoo technical support for assistance.
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