The values statement for Verizon is its mission statement, or statement of values, encapsulating the company's public mission. The company labels the contents of the statement its "Commitment and Values." The values detailed in the statement "guide our every action," according to the company.
Customers appear prominently in the values statement's introduction. According to the statement, customer experience and providing a topnotch communications service are the chief purpose of the business. The statement asserts that the company will be productive, providing good returns for its shareholders and a valuable product for society, if it maintains a focus on customer service and community responsibility. If it does that, it "will be recognized as a great company," according to the statement.
Integrity and Respect
Two of the core values that Verizon identifies in the statement are integrity and respect. The company pledges to demonstrate integrity, focusing on being "honest, ethical and upfront," as the basis of all of its relationships. Similarly, the company cites respect, noting that respect will be afforded to everyone with whom the company interacts. Respect in the statement also encompasses diversity, individuality and respectful attention to viewpoints.
Company performance itself does not receive extensive attention in the Verizon values statement, but it is listed as a core value. In order to ensure excellent performance, Verizon cites innovation and teamwork as key components that it will particularly appreciate and encourage. Referencing the customer again, the company's statement says that its performance focus is on improving the customer's experience with Verizon and its services.
Accepting responsibility for its actions is the fourth core value of the Verizon values statement. The statement says that everyone involved in the company is accountable for their own actions. And, in that same vein, the company itself is responsible as an entity for its actions. This accountability focus also includes both an internal angle (coworkers supporting each other) and an external angle (not disappointing customers).