The Salary of an Airline Reservation Manager
Even in the age of the Internet, some people prefer to call airlines directly to schedule their flights and find the best deals. When you call an airline, you schedule your flights with a reservation clerk. However, an airline reservation manager is looking over the clerk's work to ensure company policies are followed and service is top-notch.
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What is an Airline Reservation Manager?
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Airline reservation managers belong to the first-line supervisor or manager profession. In the airline reservation industry, first-line managers oversee airline reservation clerks. They handle any customer service problems that cannot be dealt with by the reservation clerk. In monitoring daily customer service, airline reservation managers advise clerks on how to improve their service and call times, as well as work with higher ups on implementing new policies, fixing problems and improving service overall.
Salary Range
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First-line managers of all kinds made $37,070 per year to start, or $17.82 per hour, in 2010. Salaries topped out around $140,320 yearly, or $67.46 an hour. The middle 50 percent managers of all kinds took home between $51,310 and $97,900 per year. This placed the average salary of managers in the scheduled air transportation industry at $68,880 per year, or $33.11 hourly, according to the U.S. Bureau of Labor Statistics.
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Location Variance
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Texas employed the most first-line supervisors and managers of all kinds in 2010 with a mean income of $80,800 per year. The state with the second highest employment was California, where the average salary was $77,770 annually. In Ohio, the mean income for first-line managers was $75,790. New York was the highest paying state with $108,750 on average per year, reports the BLS.
Industry Matters
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The most common industry for first-line managers of all kinds was the wholesale electric markets and agents and brokers industry with a mean salary of $96,260 per year, followed by postal service at $64,290 on average per year. The beer, wine and distilled alcohol beverage merchant wholesalers industry paid first-line managers $72,530 annually on average. Managers in the securities and commodity contracts intermediation and brokerage industry earned the highest average income of $114,380 per year in 2010, according to the BLS.
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