My Skype Is Blurry
Skype is a web-based service that allows you to make voice and video calls over the Internet. Because the process of simultaneously sending and receiving video and audio streams involves so many separate devices, there are several points along the chain where something could go wrong and prevent a clear signal. There are a few common problems to check for that you can solve yourself.
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Bandwidth
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To place high-definition video calls, Skype requires a bandwidth of at least least 512 kilobits per second, both upload and download. This means that your Internet connection must be capable of sending and receiving data at that speed. If you plan on placing group calls, Skype recommends a connection capable of delivering 4 megabits per second download and 512Kbps up. If you're unsure of your connection's bandwidth, contact your Internet Service Provider.
Webcam Problems
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To take advantage of the clearest video Skype offers, use an HD webcam. Adjust your webcam so that it's in focus, especially if you have moved your computer or webcam since the last time you placed a video call. Many webcams include a focus ring around the lens that you can use to focus. Check your webcam's owner's manual to determine how you should adjust the focus.
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Your Chat Companion
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Especially if you don't usually have problems with the video, ask your chat companion if his setup meets all of Skype's system and bandwidth requirements. Problems with your companion's computer can affect yours unexpectedly. For example, if only one member of a chat has an HD webcam, Skype won't transfer HD video for either.
Skype Version
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Use the newest version of Skype available. The program notifies you of free updates as they become available. To manually update Skype, click the "Help" button in the Skype window and click "Check for updates" from the menu that appears.
Internet Traffic
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While your ISP may promise a certain bandwidth, there's no guarantee that you'll always receive that amount. Especially during peak usage hours, your connection speed may drop. You can check your actual bandwidth with one of the myriad online speed tests like the one in the resources section. If these tests consistently rate your connection below your ISP's advertised rate, contact your provider.
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References
Resources
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