Why Can't I Deactivate Adobe Dreamweaver?
When you install Adobe Dreamweaver, the software installation routine completes an authentication procedure called activation. This procedure helps assure that users install only legitimately purchased copies of the company's applications. Activation occurs automatically at the completion of product installation and requires an Internet connection. Users whose computers lack online access must activate their software through direct telephone contact with Adobe Systems. The company allows each individual user two installations on each of two computers. You can't add Adobe Dreamweaver to a new system without deactivating one of your two existing installations. If deactivation fails, look to these causes for an explanation and troubleshooting steps.
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No Activation
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You can't undo what you haven't done yet. If you installed your Adobe product but didn't activate it, you can't deactivate it. This unusual situation can occur if your computer lacks an Internet connection and you didn't contact Adobe to complete manual activation. Since an unactivated product installation doesn't count against your total of two activated installations, you can run the Adobe product uninstaller and remove the software without taking any further preparatory steps.
Software Uninstalled
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Deactivate Adobe software products before you uninstall them. If you accidentally uninstall Adobe Dreamweaver without deactivating it first, you may be forced to contact Adobe for special assistance in regaining access to the activation opportunity so you can use it on another computer. You can deactivate Adobe Dreamweaver through the application itself or by using the company's standalone deauthorization software. If you frequently switch from one computer to another, you may find it useful to keep a log in which you track your active Dreamweaver installations and the systems on which they're installed.
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Volume License
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If you, your employer or school purchased a volume license for Adobe Dreamweaver by itself or as a component of one of the Adobe Creative Suites, your individual Dreamweaver installation requires neither activation nor deactivation. Volume licenses authenticate through their own special network-dependent procedures, which don't require activation on individual computer workstations. If you try to deactivate a volume-licensed product the same way you would prepare to uninstall a single-user license, your deactivation attempt will fail.
Corrupted Installation
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If you try and fail to deactivate a single-user installation of Adobe Dreamweaver that you're certain you activated and didn't uninstall, you may be faced with corrupted software that requires help from Adobe Systems to deactivate. The company's support representatives can help you diagnose your situation and resolve it. Before you call them, restart your computer and try your deactivation again. If it fails, locate your product serial number so you can provide this information when it's requested during your Adobe support contact.
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