User Services Specialist Salary Range
User services specialists provide technical support to computer system users by phone, e-mail or in person. They commonly assist with issues in installation, printing, word processing, operating systems and electronic mail. The job of a user services specialist falls under the broader category of "computer support specialist," according to the U.S. Bureau of Labor Statistics (BLS). Salaries for computer support specialists and user services specialists vary by employer and experience, among other factors.
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Hourly Wage
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The BLS reported the median hourly wage for user services specialists and computer support specialists in general was $21.30 in 2010. The lowest-paid 10 percent earned an hourly wage of $13.08 or less, while the lowest-paid 25 percent earned an hourly mean wage of $16.50 or less. The highest-paid 25 percent earned an hourly mean wage of $27.54 or more, while the highest-paid 10 percent earned an hourly mean wage of $34.95.
Annual Wage
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The BLS reported the median annual wage for computer support specialists, including user services specialists, was $44,300 in 2010. The lowest-paid 10 percent earned an annual wage of about $27,200, while the lowest-paid 25 percent earned an estimated annual wage of $34,320. The highest-paid 25 percent earned an annual wage of $57,290, while the highest-paid 10 percent earned an annual wage of $72,690.
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Industry
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The salaries for user services specialists, and for computer support specialists in general, vary by industry. The the computer systems design and related services industry employed the highest number of computer support specialists in 2010, according to the BLS, with an estimated 102,410 jobs that year. Specialists employed in this industry earned an hourly mean wage of $23.00 and an annual wage of $47,850. The monetary authorities-central bank industry was reported to be the top-paying industry for computer support specialists in 2010, with an hourly mean wage of $34.26 and an annual mean wage of $71,270.
Geographical Location
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The salaries for user services specialists, and for computer support specialists in general, also vary according to geography. Utah reportedly has the highest concentration of workers for computer support specialists in 2010, with an estimated 7,510 jobs that year. Specialists employed in Utah earned an hourly mean wage of $42,830 and an annual mean wage of $42,830. Massachusetts was reported to be the top-paying state for this occupation, with an hourly mean wage of $28.96 and an annual mean wage of $60,230. Washington D.C. was also reported to be a top-paying location for this occupation, with an hourly mean wage of $27.85 and an annual wage of $57,920.
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References
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