How to Troubleshoot OMA
"OMA" stands for Outlook Mobile Access. It is a feature that allows Outlook users to check their mailboxes on a mobile device like a Pocket PC. From time to time, you may encounter issues with your OMA, including synchronization errors and connection failures. Before you call your system administrator to resolve the issue, you may want to try certain troubleshooting techniques to fix the issue yourself on the mobile device. You will need administrative rights on your Outlook account to perform this task.
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Instructions
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1
Log in to your Pocket PC device.
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2
Click the Start button and select "ActiveSync." Click the "Tools" menu and select "Options."
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3
Click the "Server" tab. Double-check the server name. Correct the name of your server if it appears incorrectly.
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4
Click the "Advanced" tab. Double-check your user name, password and domain information. Make corrections if needed.
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5
Right-click the user account that is using OMA on the domain controller and select "Properties." This will open a new dialog box.
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Click the "Wireless Mobility" tab. Check the "Allow this user to synchronize Microsoft Exchange data with their device using Mobile Information Server" option.
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Click "Apply." Click "OK" to finish the troubleshoot.
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