I Have a Message Stuck in My AOL Mail: How Do I Clear It?
Messages are permanently stored in your AOL Mail account until you manually delete them from the server; but if you try and cannot delete the messages, you may have a browser issue rather than a mail issue. Your Internet browser stores downloaded information into its cache, which may require occasional clearing to refresh your browser page. Alternatively, a browser reset may be necessary to correct the frozen email message in AOL Mail.
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Instructions
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Clear Browser Cache
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1
Launch Internet Explorer on your computer and click the "Tools" menu located at the top of the browser.
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Click "Internet Options" and click "General." Click "Delete" to open the browser's deletion settings.
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3
Click the blank checkbox next to "Temporary Internet Files," "Cookies" and "History."
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4
Click "Delete" and then sign in to your AOL Mail account to delete the email message.
Reset Browser
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5
Launch the Internet Explorer program and click "Tools" at the top of the browser.
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Click "Internet Options" and click "Advanced."
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Click "Reset" near the bottom of the Internet Options window and click "Reset" to confirm you want to reset the program's settings.
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8
Click "Close" after the browser reset is complete and relaunch your browser.
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Log in to your AOL Mail account and click the email message you want to delete. Press "Backspace" on your keyboard and click the trash icon in AOL Mail to delete the message.
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