How to Solve "Permission Denied" in HostMonster


A "403 Permission Denied" error is generated from HostMonster or any other web hosting company, when the domain name servers are incorrect. You will also receive the error message if you are trying to access a file, folder or image that requires a login and password. The login and password that is required is set by the web designer or site administrator. Websites that charge a monthly fee to view pictures, take part in forums, classes, games or live chat will also produce a "403 permission denied" error message if you enter an incorrect login and password.

Resolving "Permission Denied" error using FTP (File Transfer Protocol) Software

  • Login to your HostMonster control panel. Click "File Manager," select the Web Root "public_html" directory and click "Go." Highlight the "._private" directory and select "Edit" at the top of the menu.

  • Click "Change Permissions" at the top of the file manager menu. Place check marks in the "Read," "Write" and "Execute" boxes and click the "Change Permissions" button to save.

  • Click the "Home" button on the sub-menu and highlight "access-logs." Click "Change Permissions" and insert check marks in the "Read," "Write" and "Execute" boxes. Click the "Change Permissions" button to save.

Resolving "Permission Denied" error using Web Design Software

  • Login to the hosting account where your domain name is parked (this may or may not be the same company that host your website.) Unlock the domain name to make changes.

  • Access the DNS (Domain Name Server) settings in the administration section of your domain account. Change the DNS primary and secondary server information to "NS1.HOSTMONSTER.COM" and "NS2.HOSTMONSTER.COM" respectively.

  • Lock the domain name to save the settings and log out of your domain name control panel.

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  • Photo Credit Jason Reed/Photodisc/Getty Images
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