How to Properly Train a Waitress


A restaurant is not just about great food and a relaxing atmosphere. Many people find impeccable service to be an important attribute of a restaurant. People want their waitresses to bring their food promptly and answer any questions about the menu. For waitresses to serve their customers properly, they must be trained by someone who has experience in the restaurant business.

  • Walk your new waitress through the entire restaurant. Because waitresses must move quickly during busy times, they need to know their way around the restaurant.

  • Tell your new waitress your expectations for her behavior. For example, she should come to work on time, leave her personal problems at home, help co-workers when she is not busy and keep her section of the restaurant clean.

  • Show the menu to your new waitress. Set aside time for her to study the menu at the restaurant until she becomes familiar with the items. Allow her to taste some of the items on the menu so she can recommend certain dishes to her customers.

  • Have your waitress shadow you an entire shift. While she shadows you, she can learn the proper way to serve a table. Show her how to greet a table, carry a tray and respond to customer complaints. Also provide her with tips on how to properly recommend menu items to customers and do more than one task at a time.

  • Monitor her training. Watch her serve some tables by herself. If you notice her struggling with something, offer to help. If she takes longer than normal to catch on, do not become impatient with her. Instead, offer her advice. For example, you can say, "I notice you have been struggling with remembering every customer's order. It would be helpful if you wrote every order down."

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