How Do I Unblock My Hotmail?

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Microsoft will sometimes block your Windows Live Hotmail account if the company suspects you have a compromised or hacked account or if you have incorrectly entered your password multiple times when logging in. If Microsoft has blocked your Hotmail account, you can unblock your account by resetting your password.

  • Open a Web browser, and navigate to account.live.com/password/reset.

  • Enter your Windows Live ID and the security verification code and click the "Next" button.

  • Select the "Security Question" option.

  • Answer the security question you created when you signed up for your Hotmail account.

  • Enter and confirm the new password you want to use to access your Hotmail account and click the "Continue" button.

  • Go to the Hotmail homepage.

  • Enter your Windows Live Hotmail address and password and click the "Sign In" button to open your Hotmail account. You have now unblocked your Hotmail account.

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