If your DirecTV D12-100 satellite receiver is malfunctioning, before you call for repairs, try restoring it to working order by resetting the device. Several reset options are available -- you can reboot the machine without changing any settings; you can reset the factory defaults; or you can reset everything on the receiver. The D12-100 even has a reset option for the remote control. Familiarize yourself with some basic troubleshooting steps and you may be able to get your DirecTV receiver working again without requiring a service call.
Press the "Menu" key on the remote control.
Scroll down to "Reset" and press the "Select" button on the remote.
Highlight the type of reset you wish to initiate and press the "Select" button. You can reset the unit, restore the factory settings or erase everything on the receiver.
Tips & Warnings
- You can also reset the receiver by pressing the red "Reset" button, located behind the front panel.
- To reset the remote, point it away from the receiver. Hold down the "Select" and "Mute" buttons for approximately five seconds, then enter "981" on the remote keypad.
- If you completely reset your DirecTV receiver, you will need to go through the setup process again.