How to Complain About Primerica
Primerica is a multi-level marketing company that recruits individuals to sell various financial products and services. Although Primerica is a Better Business Bureau-approved business, it received 198 complaints in a three-year period. Unhappy customers or employees should complain about the company in the proper manner. This does not include filing a complaint out of emotion that ultimately cannot be backed by any facts. An articulate complaint that clearly outlines your grievance will result in a better chance that your complaint will be taken seriously and that you might achieve an acceptable resolution.
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Instructions
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Contact Primerica directly with your complaint first to give them a chance to rectify the situation. Do this by calling 800-257-4725, emailing plic@primerica.com or by writing Primerica, Inc. 3120 Breckinridge Blvd., Duluth, GA 30099. Keep a copy of your complaint and write down the date and time you contacted Primerica. Record what was said in case Primerica does not deliver on the actions they agree to take.
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Write a review on the Web site Measured Up (http://www.measuredup.com/write-reviews-and-complaints). This site does not accept slanderous or malicious reviews. All reviews should be strictly fact-based. For example, do not write, "I hate Primerica." Write what Primerica did that you did not agree with and be sure to quote any statements in their policy that they may have violated. The Measured Up site often contacts businesses on your behalf to see if a resolution to a dispute can be reached.
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File a complaint with the Better Business Bureau. Primerica knows potential customers and employees will check out their company through the BBB. They want to maintain a good reputation. When the BBB contacts Primerica about the complaint you filed, Primerica will likely take action to settle the disagreement quickly. In fact, the Better Business Bureau will forward your complaint within 48 hours, giving Primerica a 14-day response deadline.
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Tips & Warnings
Be willing to negotiate with Primerica. Getting something in return is better than nothing.
If you feel that Primerica has discriminated against you or that they have implemented unethical employment practices, you should seek counsel from an attorney rather than the Better Business Bureau.
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