How to Fix a Bad Review on Google Places
Google Places displays listings and information about businesses on maps displayed within Google search results. Searchers can review the products and services offered by listed businesses to help other potential customers. If you run a business and you've received a bad review on Google Places, then you might want to fix the review. Google Places won't let you delete or edit a bad review, but you can sign in to your Google Places account and publicly respond to the review or flag the review as inappropriate if it contains inaccuracies.
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Instructions
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Log in to Google Places. This opens the Google Places "Dashboard" page containing all the business listings you have registered with the service.
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Click "Place" under the business listing that contains the bad review. This opens a new page containing information about your business.
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Scroll to the reviews section of the Place page.
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Click the "Respond Publicly as the Owner" link beside the bad review.
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Type your response into the input field. Keep your response polite, accurate and fair to ensure that it meets Google's guidelines.
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Click the "Publish" button. Your response will display publicly as a "Response From the Owner" beside the bad review.
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Press the "Back" button on your Web browser to return to the reviews section on the listings "Place" page, if you also want to flag the review as inappropriate.
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Click the "Flag as Inappropriate" link beside the bad review. Type the reasons that you're flagging the review into the input field. You can flag reviews that contain inappropriate content, unlawful content, off-topic information, inaccuracies or spam. Click the "Submit" button to flag the bad review.
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Tips & Warnings
Familiarize yourself with Google's response guidelines before responding publicly to the bad review. You can find this document at the Help section of Google Places.
