How to Repair a Mozilla Firefox Crash
Mozilla Firefox is a Web browser that can be customized with a wide variety of plug-ins to enhance your Internet experience. Unfortunately, certain plug-ins can cause Firefox to crash. If you find that your browser is crashing repeatedly, you will need to run Firefox in safe mode. You can then identify the plug-in responsible for the erratic performance and either update it or remove it from your browser.
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Instructions
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1
Click "Help" on the Firefox menu bar, located near the top of the browser window.
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2
Click "Restart with Add-ons Disabled" from the drop-down menu that opens.
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3
Check the box next to "Disable All Add-ons" and then click "Make Changes and Restart" to open Firefox in safe mode.
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4
Click "Tools" on the Firefox menu bar near the top of the browser window. Click "Add-ons" from the drop-down menu.
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5
Click the "Plugins" tab on the left side of the window. Click the "Disable" button for each plug-in displayed on the next screen. Close and restart Firefox. Browse a few websites and make sure your browser is working correctly.
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6
Return to the "Plugins" tab that you visited in Step 5 and click the "Enable" button for the first plug-in. Use Firefox for a day or two. If you are not experiencing any crashes, repeat this process and enable another plug-in. Repeat until you identify the plug-in causing Firefox to crash.
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7
Visit the "Check Your Plugins" webpage on Mozilla.com
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8
Click the "Update Now" button next to the plug-in causing Firefox to crash. Firefox should work properly after you have updated the plug-in.
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