How to Refund a Transaction on E-junkie
E-Junkie is an online shopping cart meant to help users with their own digital or physical products to sell, and have some way to get them to their customers. While E-junkie is a feature-rich and cost-effective shopping cart solution, it does not come with payment processing features integrated directly into it, so refunding a transaction directly on E-junkie is not possible. However, there are a variety of payment processors that work with E-Junkie. Paypal and Google Checkout are among the most common ones. They link up very nicely with E-Junkie, and processing refunds through them is simple.
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Instructions
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Paypal Refunds
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1
Log into your Paypal account by entering your username and password.
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2
Click on the "History" tab, and then select "basic search." This will bring up a listing of your transactions from the last 30 days.
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3
Scroll through this listing, until you find the payment processed through E-Junkie that you wish to refund.
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4
Click on the "Details" link associated with that payment.
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5
Scroll down until you reach the refund information, and select "Issue Refund."
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Fill in the information on the screen based on how much of a refund you wish to give the customer. You can refund the full amount paid, or a percentage of it.
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7
Enter a note to the buyer if the refund is for a specific reason, and then click "Issue Refund." Paypal will process the transaction, send a confirmation email, and the specified amount will be returned to the E-Junkie customer.
Google Checkout Refunds
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8
Log into your Google Checkout account.
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9
Find the order number that you wish to refund, within your order inbox.
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10
Open that order and click "Refund Money."
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Select a refund reason from the drop-down menu.
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Adjust the refund amount as needed, in order to give a full or partial refund, and select "Process Refund." The buyer will receive a confirmation email and the funds will be returned to the buyer's original form of payment.
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Tips & Warnings
Adding a note to the buyer is optional for both payment processors.
