How to Fix a Frozen Screen on the Sansa Fuze
A frozen screen on your Sansa Fuze audio player is often caused by an incompatible audio file, which causes the media player to lock up when attempting to play the file. When the screen is frozen, the Fuze won't respond to commands and must be reset to clear the device's memory. Once cleared, the Fuze will return to normal, but will lock up again if the incompatible audio track is opened on the device. If the lockup issue continues with numerous songs, the problem may be due to an error with the device's software, which requires a factory reset to resolve the problem.
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Instructions
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Reset Sansa Fuze
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1
Slide up the power switch on the left side of the Sansa Fuze, and hold it in the up position for 10 seconds.
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2
Remove your finger from the power switch to return it to the starting position.
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3
Push the power switch up and let go of the switch to turn on the Fuze player.
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4
Press "Home" on the front of the Sansa Fuze to access the home screen, and press "Play" on the click wheel to test out the device.
Restore Sansa Fuze
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5
Hold the power switch in the up position for 20 seconds until the device shuts off. Slide the power switch up to power up the device.
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6
Push the thumbwheel up to navigate to the Settings option on the player's screen, and press the center button on the thumbwheel to select the highlighted Settings option.
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7
Highlight "System Settings" and press the center button on the thumbwheel. Press the thumbwheel's down button to scroll to "Reset Factory Settings" and press the center button.
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8
Push the thumbwheel's up button to highlight "Yes" and press the center button to reset the device's settings.
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