How to Solve Employee Differences
Solving employee differences is not always a straightforward issue to tackle. You have two different people with two different perspectives and motivations that don't mesh well. However, with a little understanding and plenty of communication, you can at least get to a place where the two workers tolerate each other and work together to achieve goals at the office.
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Instructions
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Meet with each employee separately to discuss the incidents that have caused the differences. Gain a full understanding of both sides' points of view while maintaining a neutral position. Determine if the problem is due to personal differences or work-related conflicts.
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Meet with both workers together to have open communication regarding the issue. Ask a human resources professional to be present at the meeting. Present both sides and allow them to communicate how they feel. Explain to the workers that you must resolve the issue here and now or you will have to enact disciplinary measures against both per your company's policies. If the employee differences are negatively affecting the work process, this is a serious matter.
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Take a nonjudgmental approach to the situation and allow each employee to take turns communicating his concerns. Moderate the conversation. Do not take sides to avoid having one employee leaving the meeting feeling as if she "lost." Each worker should leave the meeting feeling as if his side was heard, respected and acknowledged by everyone involved regardless of being right or wrong.
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Place the two employees together on a special work project and offer a special reward to both for successful completion by a certain date.
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Monitor the progress of the employees. Host a followup meeting in about a month to see how and if they've managed to resolve their differences.
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