How to Upgrade Using AT&T
Every two years AT&T customers are eligible for a mobile phone upgrade after their contracts run out. This means the customer can renew the contract, change her plan and purchase a new phone at a lower rate. From time to time AT&T lets customers upgrade before the contract expires to get a new phone. This is done with a contract extension. Upgrades are completed online or at an AT&T store.
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Instructions
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Online
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1
Visit AT&T's mobile website. Log into your account with your user name and password.
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2
Choose the phone line that is eligible for the upgrade from your main page. Click "upgrade."
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3
Choose the phone you want to purchase. Confirm the same plan you had or click the plan that best fits your need.
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4
Confirm the changes and electronically sign your contract. Pay any money owed. Your phone will arrive in the mail.
In Store
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5
Visit your local AT&T store.
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6
Choose the plan you want or keep the plan you have.
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7
Choose a new phone to upgrade with and pay any money owed.
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8
Sign your contract and your AT&T plan is upgraded.
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1
Tips & Warnings
If you're not sure when you're eligible for an upgrade, dial *639# from your AT&T phone to find out.
