How to Report to the BBB

The BBB is funded in part by the businesses it provides information on.

The Better Business Bureau is an organization that consumers can turn if they have complaints about a company, service or product. When reporting to the BBB, you'll need information about the company you are reporting, such as address, and the name and the product or service for which you have a complaint. The BBB will take your information and forward it to the company in question. The company has a chance to respond to the complaint and both sides responses will be archived online for anyone to access. Multiple complaints will affect a company's rating with the BBB.

Instructions

1. Visit the Better Business Bureau online, and open the BBB complaint system.

2. Read the information on the page. When ready, click the "next" button at the lower left side of the page.

3. Fill in the multiple choice options and forms on each page to provide information about the company you are reporting to the BBB. Click the "next" button at the bottom left each time you are ready to move onto the next page.

4. Click "submit" on the last page to file your complaint. The BBB will contact you via phone or email for further information, if needed.

References

• Consumer Action Agency: How to File a Complaint - Contact Third Parties
• BBB: BBB Online Complaint System
• BBB: Complaint Acceptance Policy

Resources

• Consumer Action Agency: Main Page