Under federal law, creditors must refrain from contacting you at work if you request that the phone calls stop. The law extends to payday loan companies and any other creditor who may contact you. Some collection agencies may ask that the request be made in writing, and some may accept your verbal request. Regardless of the method you use, document your request. If the payday loan company continues to contact your employer after you request alternate contact, you may file a harassment claim against the company.
Tell the payday loan agent you may not receive phone calls at work.
Provide alternate information for the payday loan company to contact you, such as another phone number or address. You may also request that no more phone communication be made to any phone number, and that any further communication concerning the debt be made in writing.
Write a letter that lists the same information to the payday loan company if the agent requests one. Include the date of your letter and reference any account number the payday loan company uses to identify your account. If the payday loan collector accepts your request verbally, document your phone conversation for your records.